Legal

Privacy Policy

Last updated: November 2026

This policy explains what personal data Mongol Adventure (operated by Ortoo Coffee & Tours, Kharkhorin, Mongolia) collects when you use this website, how we use it and how we protect it.

1. What data we collect

We only collect data you give us directly:

Account data: your name and email address when you create an account.
Booking data: your name, email, phone number, number of travelers, trip preference, the date you select and any notes you add.
Review data: your name (or the name you choose) and the text of any review you submit.
Sign-in data: if you choose to sign in with Google, we receive your name and email address from Google.

We do not collect payment details. Bank transfers are made directly by you; we only record the confirmation of payment.

2. How we use your data

To process and manage your booking request.
To send you emails related to your booking: verification codes, booking confirmation, payment reminders and trip information.
To show you your own booking history on your profile page.
To display reviews on the Gallery page (only if you submit one).
To contact you if we need to change or cancel your trip.

We do not use your data for marketing without your consent, and we do not sell your data to anyone.

3. Email communications

We send transactional emails only — emails directly related to your account or your booking. We do not send newsletters or promotional emails unless you separately sign up for them.

4. Data storage

Your data is stored in a database on our web server. Backups are made daily and kept for 14 days. Access is limited to the site operator.

We do not transfer your data to third countries except as follows: if you sign in with Google, your sign-in is processed by Google (see Google's privacy policy). Our email service provider processes emails on our behalf.

5. Cookies and local storage

Necessary cookies. These are needed for the website to work, so they are always on and do not need your consent:

Sign-in cookie (sid): keeps you logged in. It lasts up to 30 days, is not readable by scripts and does not track you across other websites.
Google sign-in cookie (g_state): a short-lived security cookie (10 minutes) that is only set while you sign in with Google.
Your cookie choice: stored in your browser (local storage) so we do not ask you again. A booking you are filling in may also be kept in your browser until you finish it.

Optional cookies. Only if you press Accept in the cookie banner, we may use analytics and advertising tools such as Google Analytics, Google Ads and Meta (Facebook and Instagram) advertising. They count visits, show us which pages and ads work, and help us show our trips to people who might like them. These providers may process data in other countries, for example the United States. If you press Decline, none of these tools are loaded.

If you accept, Google Analytics sets the cookies _ga and _ga_…, which last up to 2 years. If you decline, or change your mind later, Analytics is not loaded and we remove these cookies.

You can change your choice at any time with Cookie settings at the bottom of every page, and you can also delete cookies in your browser settings.

6. Your rights

You can:

View and update your account information on your profile page.
Ask us to delete your account and associated data by emailing us.
Ask us what data we hold about you.

To exercise any of these rights, contact us at [email protected].

7. Data retention

We keep your account and booking data for as long as your account is active, and for up to two years after your last booking or account activity. After that period, we delete personal data that is no longer needed. We may keep anonymized booking records (no name or contact details) for our own records.

8. Changes to this policy

If we make significant changes to this policy, we will update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.

9. Contact

Questions about your data or this policy:

Email: [email protected]
WhatsApp: +976 99260725